Terms & Conditions - DoodleTogs

General Terms and Conditions of Trade

1. Acceptance

DoodleTogs provides this site (doodleTogs.com) to you subject to the terms contained in this document (agreement). If you do not agree with any of the terms of this agreement, do not access or otherwise use this site. Your use of this site shall be deemed to be your agreement to abide by each of the terms set forth below. It is the responsibility of the customer to read such conditions before entering upon a transaction.

By registering with doodleTogs.com, you represent that you are of legal age to form a binding contract. You agree to provide true, accurate, current and complete information about yourself in all required fields of the registration form. If any of your information changes, you agree to update your registration information as soon as possible. If doodleTogs.com suspects that your registration information is not complete, current, or accurate, or that you have otherwise violated these Terms of Use, your account may be subject to suspension or termination, and you may be barred from using the doodleTogs.com website.

2. Privacy Policy

Your privacy is very important to us at doodleTogs. Users should refer to our privacy policy for information about how doodleTogs collects and uses personal information. Details of how we use information you provide is set out in our privacy policy. By agreeing and accepting this agreement you consent to doodleTogs disclosure and use of your information as described in the privacy policy.

3. User Account, Password & Security

The creation of an account is optional to purchase from doodleTogs. However if you choose to register you will receive a password and user account. You are responsible for maintaining the confidentiality of the password and account, and are responsible for all activities that occur under your account. You agree to (1) immediately notify doodleTogs of any unauthorised use of your password or account or any other breach of security and (2) ensure that you exit from your account at the end of each session. DoodleTogs cannot and will not be liable for any loss or damage arising from your failure to comply with this section.

4. Proprietary Rights (Trademarks & Copyright Notice)

You acknowledge and agree that any content, including but not limited to text, data, photos, graphics, etc. or material contained or distributed through the site, by doodleTogs, its advertisers or third parties, is protected by trademarks, service marks, patents, copyrights, or other proprietary rights and laws.

You therefore may not under any circumstances use or distribute any content received through the site without authorization of the content owner. You agree not to publish, reproduce, copy, in whole or part, nor upload, download, post, email, sell or otherwise distribute content available through the site.

You retain all ownership rights to your content submitted to the site. However by submitting your content to the doodleTogs online t-shirt designer, you grant doodleTogs a nonexclusive, worldwide, transferable license to use, copy, reproduce, modify, publicly display, and distribute your content.

5. Intellectual Property Policy

We respect the intellectual property right of others, therefore we ask you to do the same.
Licensed or copyright images, logos or trademarks must not be submitted to reprint without the consent of the owner. The clothing designed by the user is printed by DoodleTogs as part of an automated printing service and therefore DoodleTogs is not responsible for the selection of images, design(s) or the content of the materials printed.
DoodleTogs shall not be liable for any claim or expense arising out of any illegal matter printed for the customer. The customer shall carry any legal costs incurred in such matter.

If you believe your content has been copied in any way that constitutes copyright and/or trademark infringement, please notify doodleTogs copyright by Email: copyright@doodletogs.com

6. Rules of Conduct

The following rules of conduct apply to your use of the website and to any and all materials you post on doodleTogs.com, including text, data, graphics, audio or video content, music, sound, chat, messages, files or any other material (collectively user submissions) whether the user submission is included in blogs, discussion groups, emails, profiles, comments, or any other portion or feature of doodleTogs.com.

You may not, in connection with the Website:

7. Terms of Sale

By placing an order you are offering to purchase a product(s) on and subject to the following terms and conditions.

a. Delivery/Shipment & Costs

Any dates provided for delivery are an approximate only. We are not responsible for the timely receipt of goods once dispatched to our customer. As such late deliveries will not be refunded.

A shipment service provider chosen by doodleTogs shall conduct delivery.
Orders will be dispatched via Royal Mail and for larger parcels a Courier Service.
Any goods returned to doodleTogs described as undeliverable, will be subject to a redelivery charge.
Orders of fewer than 30 items that have not been received within 5 working days of dispatch (UK delivery) must be reported to doodleTogs.
DoodleTogs reserves the right to cancel any order for any product that may violate intellectual property rights of a third party and will notify the purchaser that the order has been cancelled

b. Overseas Delivery

Overseas delivery is available and the cost is given in your shopping basket. We use the Royal Mail or Courier service for all overseas deliveries, all of which are trackable online when dispatched to you.
Parcels leaving the British Isles shall be identified with a customs label identifying the contents of the parcel. This may be examined by customs and you may be liable for custom duties and taxes

c. Prices All Prices on our website and that we quote are in British Pounds Sterling (£GBP)
Prices and Products may change at doodleTogs’s discretion.
Prices given include the statutory incidental taxes, in particular Value Added Tax (VAT).
Postage and Packaging is charged for separately and shown separately on the invoice.

d. Payment Terms Online payment will be carried out according to the customer’s choice of debit/credit card, or PayPal.
The customer shall always pay for goods prior to print and dispatch.

Quotes (email/sales form) The customer always pays for the goods prior to the order being printed & dispatched unless however it is agreed in writing between doodleTogs and the customer.
Should an agreement be accepted between the customer and doodleTogs, DoodleTogs is entitled to invoice the customer for payment on or at any time after the dispatch of goods.
The customer will always have to make payment within 30 days of the date upon the invoice.

Payment for large orders are to be made online via email invoice, over the phone or by cheque made payable to ‘doodleTogs’

e. Damaged Goods

Any faulty or damaged goods should be reported to doodleTogs within 2 days of the product(s) being delivered. You should include full and precise details as to the nature of the damage.
The customer must provide doodleTogs with the faulty goods to enable us to inspect the same.
In the event of any faulty or damaged goods, the goods will be replaced.
In the case of returns due to damage doodleTogs will pay for the cost of postage.
A refund or replacement will not be offered in the instance that an image of poor quality has been supplied by the customer and printed by doodleTogs.

f. Alterations & Cancellation
 The customer does not have the right to reject or return goods without the consent of doodleTogs. Personalised items of clothing may not be exchanged or refunded should the customer (a) choose the wrong size at the time of order (b) input the incorrect wording, images or to any other circumstance under a similar nature.

DoodleTogs will attempt to make any amendments to requested orders in a timely manner. However if this request is received after the product has been printed, doodleTogs shall not be liable for the cost of a reprint.

g. Errors and Inaccuracies
 DoodleTogs does not take responsibility for any customer errors or spelling mistakes on orders when placed online. We also do not accept responsibility for errors on large (quoted) orders once the customer has confirmed the design proof via email

h. Colour & Sample Matching
 All colour swatches on our website and that we provide are matched as closely as possible to represent the colour of the selected garment/text/design. However this is not always an exact representation due to various factors so we are unable to guarantee an exact match. Should you have any concerns regarding this you should “ask before ordering” as any customer complaints relating to the graphic swatch and/or actual garment colour when receiving will be non refundable. The customer must therefore accept responsibility for their chosen colours before placing a firm order.

i. Online Design Service DoodleTogs offers an online service that allows customers the opportunity to create and view an illustration of their chosen design/text and uploaded images on our products. DoodleTogs then resizes this image to provide the customer with a product of optimal quality. We accept no responsibility for poor images/designs submitted to us. The higher quality of image, the better the print. Refer to the Help & FAQs as to what files/sizes work best. Licensed or copyright images, logos or trademarks must not be uploaded without the consent of the owner. When submitting your content to the doodleTogs online t-shirt designer, you grant doodleTogs a nonexclusive, worldwide, transferable license to use, copy, reproduce, modify, publicly display, and distribute your content.

j. Quotes & Proofs
 All quotes given are valid for 30days. A quote is a separate agreement between doodleTogs and the customer. The customer will receive proofs for design work when/after receiving the quote. By accepting the confirmation of proofs, the customer accepts all legal responsibility for any errors present within the design and will be liable for any costs incurred in correcting such mistakes after the proof has been approved.

k. Discount Codes

  • Account discount codes - Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.
  • Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.
  • 8. Links

    DoodleTogs.com (the site), or third parties may provide, links to other websites or resources. As doodleTogs have no control of such sites and resources, you acknowledge and agree that doodleTogs is not responsible for the availability of such sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources or the policies or such sites and resources.
    DoodleTogs is not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource

    9. Public Reputation

    You acknowledge and agree that you will not use any product ordered from the Site in a way that would be damaging to doodleTogs reputation or that of its employees, directors, licensors or partners.

    10. Variations/Correction of Errors and Inaccuracies

    DoodleTogs uses reasonable endeavours to ensure the information on the site is accurate, however the information and product listings on the site may contain typographical errors or inaccuracies and may not be complete or current. We make no representation or warranty that any information is accurate, complete, or up-to-date and, to the fullest extent permitted by law, we accept no liability for any loss or damage caused by any reliance placed on such information placed by you or anyone to whom you may communicate such information.

    DoodleTogs shall have the right at anytime without any liability or notice to amend, remove any content of the site including prices, sales literature or other documents as long as such alterations do not materially affect the quality of the goods.

    11. Warranty Disclaimer

    YOU AGREE THAT YOUR USE OF THE WEBSITE SHALL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, DOODLETOGS.COM, AND ANY SUBSIDIARY, PARENT, AFFILIATE, OFFICER, DIRECTOR, LICENSOR, EMPLOYEE, SUPPLIER, DISTRIBUTOR, RESELLER AGENT, OWNER, OR OPERATOR OF DOODLETOGS.COM, DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE WEBSITE AND YOUR USE THEREOF. DOODLETOGS.COM MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE WEBSITES CONTENT OR THE CONTENT OF ANY SITES LINKED TO THIS SITE AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE WEBSITE, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE, (IV) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH OUR WEBSITE BY ANY THIRD PARTY, AND/OR (V) ANY OMISSIONS OR ERRORS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE WEBSITE. DOODLETOGS.COM DOES NOT WARRANT, GUARANTEE, ENDORSE, OR ASSUME RESPONSIBILITY FOR ANY HYPERLINKED WEBSITE OR OTHER PROMOTION, AND DOODLETOGS.COM WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. NO INFORMATION OR ADVICE, WHETHER WRITTEN OR ORAL, OBTAINED BY YOU FROM DOODLETOGS.COM OR THROUGH OR FROM THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS OF USE. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE

    12. Limitation of Liability

    IN NO EVENT SHALL DOODLETOGS.COM, OR ANY SUBSIDIARY, PARENT, AFFILIATE, OFFICER, DIRECTOR, LICENSOR, EMPLOYEE, SUPPLIER, DISTRIBUTOR, RESELLER AGENT, OWNER, OR OPERATOR OF, BE LIABLE TO YOU FOR ANY INDIRECT, DIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES WHATSOEVER RESULTING FROM ANY (I) MISTAKES, ERRORS, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF OUR WEBSITE, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR WEBSITE, (IV) ANY BUGS, TROJAN HORSES, VIRUSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH OUR WEBSITE BY ANY THIRD PARTY, AND/OR (V) ANY OMISSIONS OR ERRORS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, TRANSMITTED, EMAILED, OR OTHERWISE MADE AVAILABLE VIA THE WEBSITE, WHETHER BASED ON WARRANTY, TORT, CONTRACT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.

    YOU SPECIFICALLY ACKNOWLEDGE THAT DOODLETOGS.COM SHALL NOT BE LIABLE FOR USER SUBMISSIONS OR FOR ANY OFFENSIVE, DEFAMATORY, OR ILLEGAL CONDUCT OF ANY THIRD PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU.

    The Website is controlled and offered by doodleTogs.com from its facilities in the United Kingdom. DoodleTogs.com makes no representations that the Website is appropriate or available for use in other locations. Those who access or use the Website from other jurisdictions do so at their own volition and are responsible for compliance with local law.

    13. Indemnity

    You agree to indemnify, defend and hold doodleTogs, its employees, directors, officers, affiliates, agents, and licensors harmless from any and all judgments, losses, awards, liabilities, costs and expenses (including and not limited to, legal fees) arising out of or based on (1) the content you submit, or transmit through the site (2) your use of the site (3) your connection to the site (4) your violation of the agreement (5) your violation of any rights of a third party.

    14. Governing Law and Jurisdiction

    These Terms and Conditions are governed by and constructed in accordance with English Laws, and in the event of any disputes or claims associated with the terms and conditions will be subject to the jurisdiction of the courts of England

    15. Security Policy (Payments)

    Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.
    Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
    Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
    Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
    In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
    So when buying through our site, you can be sure that you are completely protected.

    16. Data Protection

    DoodleTogs uses personal data of the customer for appropriate purposes and according to statutory regulations. The personal data given (i.e. name, email address, delivery address, bank details) for ordering products is used by doodleTogs for fulfilment and handling of the contract only. This data is treated confidentially by doodleTogs and is not given to any third parties who are not part of the ordering, delivery and payment procedures. The customer shall be entitled to access information on their personal data which doodleTogs has saved about them, free of charge. They are also entitled to the correction of incorrect data, and the deletion of their personal data if they choose so, as so long there is no legal obligation to retain such data.

    17. Violations of These Terms of Use

    If you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bring court proceedings against you.

    18. Ethical Sourcing Policy

    As a reputable and trusted business committed to offering its customers high quality products, doodleTogs recognizes its obligation to ensure that suppliers are operating ethically.

    We expect our suppliers to consistently provide an environment, which protects their employees' health and safety and basic human rights.

    All suppliers are expected to comply with their national employment laws and regulations with particular regard to:

    DoodleTogs will never knowingly source stock from countries, which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supplier base. DoodleTogs recognises the importance of being proactive and doing everything within its power to support the rights of those involved in the manufacture of its goods.

    19. General

    The place of fulfilment for all services in relation to dev.doodletogs.com is the place of business of DOODLETOGS LIMITED, a company registered in England and Wales

    Main Office:
    Doodle HQ
    Oak Tree Barn
    Oldwich Lane West
    Solihull
    West Midlands
    England
    B93 0BH

    Our company registration number is 08367773.
    Our VAT registration number is GB 154 2254 31.

    Email: hello@doodletogs.com
    Telephone Number: 01564 783 003

    19. Updates to Terms & Conditions

    Terms and Conditions updated April 10th, 2013

    DoodleTogs is rated 4.79 stars by Reviews.co.uk based on 570 merchant reviews

    4.79 / 5 Rating
    570 Reviews
    Everything! I placed an order on 8th May which I still haven't received. They wrongly sent me a clothing order intended for a lady in Brighton which I received on the 13th (I ordered a bag). Honest mistake by them. I was then assured my order would come on the 16th May. It didnt. Then 17th, it didn't, then 18th - yup it didn't. They then stated I had already received the item on the 13th!!!! This was the wrong order sent to me (which I hasten to add they arranged collection for very promptly). I feel I have been misinformed and lied to by Doddletogs because I have asked many simple questions (e.g. when was my replacement order posted that was due to arrive on the 16th then 17th then 18th!) They have failed to answer. I wonder why?! It is now the 27th May and I still haven't received my order. It was allegedly going to be sent yesterday but I will believe that IF it ever arrives. A truly awful customer experience........
    I was very pleased with the personalised laptop case, it fitted my laptop well and the letters where clear and readable.
    I love my tea towel! I am in the US and it still arrived perfectly on time with great print and quality fabric! Thanks so much!